Hernández Esquivel
Technical Implementation & Customer Success Specialist API Integration · Troubleshooting · DACH Region
Mexico City · Remote
Systematic analysis of API failures, authentication issues (401/403), retries, latency, and data mismatches across client-side and backend integrations.
Acting as the technical interface between customers and engineering, translating incidents into actionable insights, root causes, and remediation steps.
Applying 10+ years of teaching experience to enable customers and internal teams through clear explanations of APIs, JSON payloads, and integration patterns.
Engineering builds the product; I ensure customers can successfully use it. I bridge the gap between technical complexity (APIs, JSON, logs) and real-world adoption.
My approach combines the diagnostic rigor of a developer with the clarity of structured enablement. I don’t just debug code; I debug the integration experience.
Simulated SDK, Fault Injection & Troubleshooting Workflows
A resilient React-based application designed to showcase production-grade integration support workflows. The system intentionally introduces failures to simulate real customer incidents and enable systematic troubleshooting, root-cause analysis, and validation.
Available for remote Customer Success Engineering and Software Implementation roles, supporting German-speaking customers in the DACH region.
Mexico City (Remote) · German C1 (TestDaF) · English B2+